Question: How Do I Find My Local Ombudsman?

How do I speak to the ombudsman?

Our phone lines are open, but you might need to wait to speak to someone – please contact us online or by email, where possible.0300 123 9 123 – Calls to this number cost no more than calls to 01 and 02 numbers.(18002) 020 7964 1000 – Calls using next-generation text relay.More items….

Can I sue my local council?

Services in: Claims Against The Council Councils and local authorities are legally required to ensure that pavements, roads and other council property are safe for public use. … To sue a council for compensation it will be necessary to prove your injury was a result of the council’s negligence.

How long does the ombudsman take to respond?

This means we can sort out some complaints within just a few weeks – and around two thirds of cases within three months. But some disputes can take longer.

Can you sue the council for stress?

Judging how severe your local authority or council injury is When it comes to council negligence cases, injuries can differ in severity significantly. … You can also claim compensation from council for stress and any other psychological injuries you have sustained.

What can the local government ombudsman investigate?

The Local Government Ombudsman investigates allegations of maladministration that have caused injustice to the complainant. Most council services can be investigated including some areas of housing, planning, education, social services, council tax, housing benefit and highways.

What complaints does the Ombudsman deal with?

The Office of the Ombudsman examines complaints from members of the public who believe they have been treated unfairly by a public body. It also examines complaints about public service organisations that fail to provide accessible buildings, services and information, as required in the Disability Act 2005.

Is there a local council ombudsman?

The Local Government and Social Care Ombudsman (LGSCO) looks at complaints about councils and some other authorities and organisations, including education admissions appeal panels and adult social care providers (such as care homes and home care providers). The service is free, independent and impartial.

What can an ombudsman do for me?

Ombudsman investigate complaints made by or on behalf of care facility residents. Complaints can be made regarding any issue; most involve problems with care or abuse. Unless a resident gives the Ombudsman permission to share his or her concerns, all matters are kept confidential.

Who can I complain to about my local council?

If you feel the service provider and council have failed to resolve your complaint effectively, the next step is to involve the Local Government Ombudsman (LGO). The LGO provides a free, impartial service for those who feel their council has failed them.

Can you take your local council to court?

If the local authority has failed in its duty to you, you may be able to take them to court, depending on your own situation. However, there may be other easier ways to resolve any problems you are facing and one of our friendly, local solicitors will be able to explain what options are available to you.

How does the ombudsman work?

An ombudsman is a person who has been appointed to look into complaints about companies and organisations. Ombudsmen are independent, free and impartial – so they don’t take sides. You should try and resolve your complaint with the organisation before you complain to an ombudsman.

How do I contact the Local Government Ombudsman?

Our helpline number is 0300 061 0614.